See our Special Offers page for the latest discounts and offers. These should automatically apply to your booking, unless stated otherwise.
To minimise the environmental impact we make up only the beds you request. During the booking process we’ll ask you about this. You can also ask for free cots and high chairs, and make other special requests.
We love dogs and many of our retreats are dog friendly. For full or part weeks, dogs are charged at £40 each, and £50 each for Careless Whisper and Yellow Submarine. Please note that pets of any kind are not permitted at any property without our express permission. Please see our Dog & pet Policy here.
Please read our Terms and Conditions and policies relating to cancellation, departure, privacy etc which you can find here. You’ll be asked to accept these during the booking process.
Our £35 booking fee covers admin costs and financial security as well as a donation to our social and environmental charities. The charge is waived for your second booking made in a calendar year — please contact us and we’ll take the charge off.
You can book online or by phone. If your online payment fails, don’t panic. The property will probably have been safely reserved for you and it’s simply a payment issue. Just phone us in office hours on 01326 567838 and we’ll sort it out. We’re here to help!
If your stay is more than 42 days away: just pay 30% deposit now. You will be asked to pay the balance at least 42 days prior to your check-in.
If your stay is less than 42 days away: you’ll be asked to pay the full amount when you book.
When making a booking you will see that by default you are accepting the Housekeeping Bond. You can also choose a separate option and opt to pay the Housekeeping Bond Waiver.
Housekeeping Bond. By accepting the bond, you are agreeing that in the event of damages or breakages we can charge your card by up to £200, £350 or £500, depending on the cottage.
Housekeeping Bond Waiver. You can opt for this non-refundable waiver as an alternative to providing your payment card details. The Waiver will not cover Check out Charges.
Please note that you are liable for all damages and if damages exceed the value of the Bond, you may be charged more. We will notify you of any charges first. We are not picky about little accidents! Please read our Damages Policy for full details.