Terms and conditions

We’ve kept our terms as simple as possible. We also have policies in plain English to help make everything transparent — these are part of the Booking Terms. If anything isn’t clear, please ask. We strongly recommend that you take out holiday insurance to cover all guests against all risks.

1. The Rental Arrangement

1.1 These Terms and Conditions (“these Terms”) apply to lettings of holiday accommodation and form the basis of Your contract with the Owner.

1.2 We act as the letting agent for the Owner of the Property. The rental arrangements are made by Us on behalf of the Owners and the contractual relationship is between You and the Owner.

1.3 You will enter into a contract with the Owner when we issue a Booking Confirmation and in making a booking You confirm that You accept these Terms including the Policies and agree to comply with them.

2. Definitions and Interpretation

Schedule A sets out the definitions and rules of interpretation which apply in these Terms.

3. Description, Illustration and Advertising

3.1 You agree:

(a) that whilst We make every effort to describe the Property and Facilities as accurately as possible, and to keep information up-to-date the Facilities may vary;

(b) that our employees are not authorised to make any contractually binding representations concerning the Property or its Facilities whether verbally or in emails;

(c) that Images of the Property on the Website and other advertising materials are for illustrative purposes only and You accept that images on the Website may not represent specific changes, additions or omissions to decor, furniture, furnishings, appliances, planting and artworks whether internal or external and whether permanent or temporary; and

(d) that You do not rely on, and waive any claim for breach of, any such representations in clause 3.1.

3.2 We reserve the right to amend the price quoted for the Property in advertising material due to omission, error or changes in VAT rate and to make changes to the booking charges.

4. Paying the Booking Deposit and Booking Fee

4.1 You agree:

(a) to pay the Booking Deposit and Booking Fee to us at the same time as You submit the Booking Form, and that both are non-refundable;

(b) to pay the balance of the Rental Fees when they fall due and at least 42 days prior to your check-in;

(c) that You are one of the Guests staying at the Property;

(d) that You are at least 18 years old;

(e) that by submitting a Booking Form and paying a Booking Deposit or other Rental Fees, You understand and are agreeing to these Terms; and

(f) that You will treat the Property with respect and will take responsibility for any damages or cost incurred as a result of Your actions or inactions, as set out in our Good Guest Policy, Damages Policy, and Arrival and Departure Policy; and,

(g) to ensure that all Guests are aware of, and comply with, these Terms (including the Good Guest Policy, Damages Policy, and Arrival and Departure Policy).

4.2 Provided that you have paid the Booking Deposit and Booking Fee, We will send You a Booking Confirmation. At this point a binding contract, incorporating these Terms, will come into existence.

4.3 We reserve the right to refuse a booking at any time, but will of course treat everyone equally and fairly. If You have breached any of these Terms during a previous booking, we reserve the right to refuse any subsequent bookings made by You or on Your behalf.

5. Paying the Rental Fees

5.1 You agree:

(a) to pay the balance of the Rental Fees at least 42 days before the Start Date;

(b) that to pay the balance of the Rental Fees We may debit the payment card used to pay the Booking Deposit and authorised by You as described in clause 4.1(b);

(c) that, 42 days before the Start Date, You will have sufficient cleared funds (in the case of debit cards) or sufficient credit limit (in the case of credit cards) to pay the balance; and

(d) that if You have not paid the balance of the Rental Fees by the date specified, You will be cancelling the booking in accordance with Our Cancellation Policy.

5.2 We will notify You on receipt of all payments, by email.

5.3 Cheques and bank transfers are not accepted forms of payment.

5.4 Discounts must be taken up at the time of booking and cannot be applied retrospectively. You agree that Discounts cannot be applied to short breaks which are for 6 nights or less.

5.5 Only one discount can be applied to a Rental Fee at any one time, and the discount with the highest value will apply.

6. Housekeeping Bond

6.1 The Housekeeping Bond is the maximum amount chargeable to Your payment card in respect of any damages, Check Out Charges and other costs incurred by Us or the Owner attributable to You or other Guests in relation to Your stay at the Property as set out in the Damages Policy, and Arrival and Departure Policy. The Housekeeping Bond varies depending on the Property You book.

6.2 We reserve the right to debit such costs, up to the value of the Housekeeping Bond, from the payment card You used to pay the Rental Fees, such charges will usually be made within 30 days of the end of Your Rental Period.

6.3 We will notify You if We intend to charge all or part of the Housekeeping Bond for the reasons set out in the Damages Policy, and if we intend to make any Check Out Charges as set out in the Arrival and Departure Policy.

6.4 We may provide receipts or other evidence of incurred costs whenever it is reasonable or practical to do so, but we reserve the right not to do so in certain situations (an example would be where damage has been repaired by the Owner using their own time and resources).

6.5 You can opt to pay a non-refundable Housekeeping Bond Waiver to Us as an alternative to providing your payment card details. This does not exempt you from any Check Out Charges.

6.6 Any such damage, destruction, loss, defect or disrepair affecting the Property or any fixtures, fittings or effects at the Property must be reported to the Housekeeper or to Us as soon as it comes to Your attention.

6.7 In the event that any of the costs identified at clause 6.1 exceeds the amount of the Housekeeping Bond or the Housekeeping Bond Waiver, you agree to pay such further costs to us following receipt of our reasonable written request (together with such supporting evidence (where available) as may be reasonably requested by you).

7. Cancellation of Booking

You agree that cancellations shall be made in accordance with Our Cancellation Policy. If you cancel the booking, the amount that may be refunded to You is set out in Our Cancellation Policy.

8. Availability

8.1 In the unlikely event that the Property becomes unavailable for the Rental Period for any reason, We will let You know immediately. We will make every reasonable effort to offer You alternative accommodation in accordance with our Cancellation Policy.

9. Rental Period and Check-in or Arrival Times

You agree to comply with the terms set out in our Arrival and Departure Policy.

10. Owner’s obligations during the Rental Period

10.1 The Owner agrees that You may quietly occupy and enjoy the Property during the Rental Period in accordance with Our Good Guest Policy.

10.2 The Owner shall provide the Facilities at the Property.

11. Customer’s obligations during the Rental Period

You agree to comply withe Our Good Guest Policy, Damages Policy, and Arrival and Departure Policy all times during the Rental Period.

12. Dogs and other pets

If the Owner or Forever Cornwall has agreed that You may bring a pet to the Property, You agree to comply with Our Dog and Pet Policy at all times during the Rental Period.

13. Limitation of liability

13.1 Nothing in these Terms limits or excludes the Owner’s liability for death or personal injury caused by its negligence or fraud or fraudulent misrepresentation.

13.2 If the Owner fails to comply with these Terms, the Owner is responsible for losses which are a foreseeable result of its breach of these Terms or its negligence, but the Owner is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach or if it was contemplated by the parties at the time the parties entered into a binding contract.

13.3 We and the Owner are not liable for business losses. The Owner only lets the Property for domestic and private use. If You, or a Guest, uses the Property for any commercial or business purpose the Owner will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4 Items provided for Guest use at the Property including but not limited to high chairs, cots, stairgates, beach leisure and watersport equipment, barbecues and fire pits, hot tubs and any other items are used at the discretion of the Guest and neither We or the Owner are responsible for any damage or injury caused by usage.

14. Termination

14.1 If there has been a substantial breach of any of Your obligations, the Owner (or the Agent acting on the Owner’s behalf) may terminate (i.e. bring to an end) the contract that exists in relation to the Property and may recover possession of the Property.  The other rights and remedies of the Owner will remain in force.

15. Communications

15.1 The Owner shall collect the name, occupancy numbers, bedding requests, guest notes, and mobile phone number in case of emergencies of the Customer and Guests (“Letting Data”).

15.2 The Letting Data will be passed on to Housekeepers.

15.3 We shall process Your personal data in accordance with our Privacy Policy.

16. Events outside our Control

16.1 The Owner will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations in these Terms that is caused by an Event Outside Our Control.

16.2 An Event Outside Our Control may be any act or event beyond Our or the Owner’s reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, the actions or inactions of Guests, neighbours, builders, tradespeople or other third parties, failure of public or private telecommunications networks, any law or any action taken by a government or public authority, including, without limitation, imposing restrictions on movement or quarantine.

16.3 If an Event Outside Our Control takes place that affects the availability of the Property on the reserved dates set out in the Booking Confirmation:

(a) You will be contacted as soon as reasonably possible; and

(b) the Owner’s obligations under these Terms will be suspended and the time for performance of its obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control results in the Property becoming unavailable for the reserved dates, We will use reasonable endeavours to arrange suitable alternative accommodation (additional payments may be required if alternative accommodation is more expensive) or, You may cancel the contract and all payments will be refunded to you.

17. Complaints

If you have any complaints about the Property, please follow Our Property Problems and Complaints Policy.

18. General

18.1 Any obligation on You in these Terms and Conditions not to do an act or thing includes an obligation not to permit or suffer another person to do such act or thing.

18.2 The parties do not intend that the contract between them should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties) Act 1999.

18.3 An obligation in these Terms and Conditions to pay money includes an obligation to pay Value Added Tax in respect of that payment.

18.4 Under section 48 of the Landlord and Tenant Act 1987, You are hereby notified that notices (including notices in proceedings) must be served on the Owner at the following address: c/o Forever Cornwall Limited, Admiralty House, 2 Bank Place, Falmouth, Cornwall TR11 4AT

18.5 The contract between the parties shall be governed by the laws of England and Wales.


Schedule A: Definitions and Interpretation

The following definitions and rules of interpretation apply in these Terms:

Administration Fee: a fee payable to Us for changing or moving a booking.

Booking Confirmation: the confirmation of booking provided by email to You when a reservation has been accepted.

Booking Deposit: the deposit payable to secure a booking which shall be:

(a) if the Booking Form is submitted 42 or more days prior to the Start Date, 30% of the Rental Fees,

(b) if the Booking Form is submitted less than 42 days prior to the Start Date, 100% of the Rental Fees.

Booking Fee: the Booking Fee is payable for Your first booking in any calendar year (1st January to 31st December) but additional bookings will not be subject to a Booking Fee.

Booking Form: the online form that You will fill in online as part of the booking process or, if You are booking over the phone, by Us on Your behalf.

Check Out Charges: charges that are made if the Property is not left in a reasonably clean and tidy condition including other charges listed in Our Arrival and Departure Policy.

Discounts: any reduction in price offered by Us, including special offers and last minute offers.

Facilities: the facilities available at the Property which are described on the Website.

Forever Cornwall, We, Our or Us: Forever Cornwall Limited incorporated and registered in England and Wales with company number 08013534 whose registered office is at Admiralty House, 2 Bank Place, Falmouth, Cornwall TR11 4AT.

Guest or Guests: the people that occupy the Property subject to these Terms.

Guest Directory: the pack of information made available at the Property.

Guest Journal: the book made available at the Property for Guest comments.

Housekeeper: the personal appointed by the Owner or Us who is responsible for the supervision of the cleaning of the Property.

Housekeeping Bond: the sum identified on the Booking Form as the maximum amount chargeable to the Customer in respect of the any damages to the Property or cost incurred by the Owner or Us in relation to Your stay at the Property.

Housekeeping Bond Waiver: is a non-refundable payment that covers You for damages and other costs incurred up to the value of the Housekeeping Bond.

Owner: the owner of the Property.

Pet Supplement: the sum identified in the Booking Confirmation which is payable if pets are permitted at the Property.

Property: the house (and garden, if any) identified in the Booking Confirmation together with the fixtures, furniture and effects at the Property.

Rental Fees: the total amount due from You in respect of a booking of the Property including the Pet Supplement (if any).

Rental Period: the rental period specified in the Booking Confirmation.

Start Date: the first day of the Rental Period.

Website: Forever Cornwall’s property letting website currently located at www.forevercornwall.co.uk.

You, Your or the Customer: the person who makes the booking and is named on the Booking Form.

Forever Cornwall Limited, Admiralty House, Bank Place, Falmouth, Cornwall TR11 4AT. Registered in England No 08013534