Our Privacy policy

We are proud to arrange memorable holidays, offering excellent customer service and protecting personal information. We are grateful for the trust that both property owners and customers place in us, and we use all personal information responsibly. You have a right to know how we will use this information. This policy sets out your rights, how we protect your information, and the data protection principles we follow.

Your Rights

We will only share information you give us with others in order to fulfil our role in providing your accommodation. We promise never to share information with others for marketing or other purposes (unless we are required to do so by law). At all times, information will only be used in accordance with this privacy policy.

Your personal information is owned by you. When you give information to us, you do so in trust, and we are the ‘Controller’ of the information, following this privacy policy. If you have any questions or issues with the way in which we are using your information you have the following rights, which you can enact at any time by contacting us.

  • You can ask to see what information we hold on you (right of access)
  • You can ask for information to be corrected
  • You can ask to receive a copy of the information we hold on record for you (right to portability)
  • You can ask us to delete any information we have about you (right to be forgotten)
  • You can object to the way in which we use your information
  • You can complain to the supervisory authority.

Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you consent to your information being used by Forever Cornwall Ltd. for marketing purposes. If you don’t tick it, we won’t use it. If you have previously given consent you may change your mind at any time. You will be given the opportunity to unsubscribe in every marketing email or you can do so by emailing us at info@forevercornwall.co.uk.

How, where and why we collect personal information

We collect email addresses through our newsletter sign-up, Forever Cornwall website forms (‘Contact Us’ and ‘Let with us’), and from our cancellation lists as well as third-party competitions. We do this so that we can send marketing information about new products, special offers or other information which we think subscribers may find interesting. 

We also collect information from everyone who makes a booking. We require this information because we have a legitimate interest in fulfilling our service to you, and in understanding your needs. We may also collect information from customer surveys. We have a legal obligation to keep customer information for 7 years. At the end of each calendar year we will delete customer information that is more than 7 years old.

We may collect the following information:

  • Your name and the names of other guests in your party
  • Contact information including your address, email address, home and mobile contact number
  • Information about your preferences and interests relevant to customer surveys and/or offers.

Who do we share booking information with?

When a booking is made for a property through our website we share customer information with our booking engine partner Anytime Bookings, who also have strict privacy procedures. We also share the full name and mobile number of the person who made the booking with the owner of the property and housekeeper/caretaker, so that they know who is coming, and can get in touch in an emergency. We do not share your information with anyone else. 

Security and payment cards

Forever Cornwall is committed to ensuring that your privacy is protected and that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We do not store or process credit card details on any of our own systems. We use Opayo as our secure online payment gateway and they process your payments on our behalf. Trust Payments adhere to the strictest levels of fraud screening to make sure the card details remain secure during the transaction. We are PCI DSS (Payment Card Industry Data Security Standard) compliant. These are a set of standards for payment account data security.

Contacting us

If you believe that any information we are holding on you is incorrect or incomplete, or if you would like to enact any of your Privacy rights, or you would like to know more please contact us in writing:

By Email: info@forevercornwall.co.uk

By letter: Customer Service, Forever Cornwall Limited, Admiralty House, Falmouth TR11 4AT


Published: 17 May 2018