Coronavirus advice

UPDATED 18:00 Thursday 2 April

Dear guests

In view of travel restrictions and to protect the capacity of the NHS in Cornwall we have closed all of our cottage’s doors in April. It’s with great sadness of course which we know you are sharing too. It’s not all doom and gloom though and we are looking forward to happier times! With that in mind our small team has consulted closely with owners, who are all keen to be as generous and flexible as possible with you, the visitor. We know you love Cornwall and will come back as soon as you can! So here are our plans, your options, and further information.

We will update this information in response to changing situation, so please re-visit this page.

Bookings and cancellations

Holidays in April (check out dates up to 2nd May)

It is our deepest regret to cancel all holidays in April. You will receive a full refund except for our standard £50 cancellation admin fee. We have decided to charge this as per T&Cs but will pass it on in full to our self-employed housekeepers, who are the hardest hit by this situation. It’s a small amount and we hope you are sympathetic to this decision to support local communities wherever we can.

Holidays in May, June and beyond

Obviously there is uncertainty about the coming months, but your reservation is secure and we have suspended our usual cancellation policy so that you can wait to see what picture emerges over the coming weeks.

Our temporary policy is: If at the time of your holiday, travel restrictions are still in place, you can cancel right up to the week before your stay, up to 48 hours prior to the check-in day, with all payments returned and only our standard £50 admin fee.

So if you have an existing booking, or want to make a new one, you are safe in the knowledge that if you can’t take your holiday, it’s not a problem. We hope this will give you the confidence to keep your booking in place, knowing that you have a great holiday planned with excellent flexibility. When we are ready to revert back to the standard policy we’ll give plenty of notice so you don’t get ‘caught out’ by a change.

If you’d rather move your booking you can. We’d love to see you later this year, or even next, so we can move you to any dates up to the end of 2021 (subject to availability). The price may be higher or lower depending on the time of year and we’ll adjust the amount accordingly. If you move your stay we will waive admin fees of course. If you can tell us new dates that’s great — if not we can give you a full credit note for later. Please note, 2021 rates and dates have not yet been finalised, so please bear with us whilst our team works out the details.

Please help someone less fortunate!

Amongst the most vulnerable at this time are the homeless who still desperately need help and shelter. COVID-19 makes the work of charities even harder so we are asking you to support our brilliant local homeless charity St Petroc’s.  They are working flat out to keep centres open at this difficult time. If your stay is cancelled, by you or us, you’ll be getting some money returned. Please be generous and use some of that to make a donation to St Petrocs for any sum you can spare – just click here. If you take a credit note and make a donation, then with help from our owners we’ll match it up to £50 each time to boost it. Simply forward us the ‘thank you’ email you’ll receive when you donate. Thank you — you are awesome!

Forever Cornwall office

We are able to maintain customer service with reduced staffing working from home from 9 to 4, Monday to Friday. Sorry we are not open on Saturday mornings at the moment.

Thank you for your understanding and cooperation. Please re-visit this page for further updates.

Phil Gendall, Director